Lots of users who start using their 1st web hosting account, or switch companies, usually have queries regarding how specific operations are carried out or have problems setting up various things such as emails, site settings, and so on. That is why, lots of hosting companies have compiled documentation with common questions and problems so as to help their customers get information quickly and easily. As a result, the technical support team members can dedicate more time to real issues that given customers may be experiencing, as the solution for the minor things will already be available online and customers can easily tackle them without getting in touch with the client support team. Having exhaustive documentation is extremely important, especially for new users without any experience at all, because the web hosting service involves loads of functions and many people can become bewildered about what action to take. A good information repository can both help you execute the tasks that you wish and get to know how the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
If you buy a cloud hosting package through us, you’ll be provided with access to our in-depth online help documentation where you will see info about practically everything related to our hosting solutions. The topics cover anything from how to create an e-mail address on your smart phone, to how to do different things using an .htaccess configuration file. The articles are written in a simple-to-understand way and include exhaustive manuals on how to perform a certain operation inside your Hepsia hosting Control Panel. You can also find information that is not connected directly to Hepsia, for instance one that concerns applications on your computer. The complete collection of articles will be located in the Help section of the Control Panel, but the ones that are dedicated to a certain Control Panel section can be accessed on the spot. Given the fact that we have encompassed as many topics as possible, you will be able to learn pretty much everything associated with your hosting account.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come with an extensive online article archive where you can find any information that you might require about our hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it based on the feedback that we’ve assembled from our customers throughout the years and, as a consequence, our articles cover specific problems that you might chance upon and offer the easiest way to repair them, for example receiving an HTTP 500 error message or not being able to send e-mail messages from your personal computer even though you have the right outgoing mail server settings. The articles are available in every Control Panel section and you can browse them whenever you like. They can help you widen your knowledge not only about our services, but also about the hosting field as a whole, as they include step-by-step guidelines and general information such as what cron jobs or file permissions are.