The customer support that you can get from your cloud hosting provider is really important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with an active account. Prompt and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual hosting provider not from some reseller. If you buy a hosting account via a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a few days so as to have an answer to your query, thus your web sites may remain offline for ages. Alternatively, a provider that provides different options for communication and has a support team that is available at any time will assist you to right away and help you minimize or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, so our cloud hosting
services include 24/7 support plus several means of contact. In case you do not have an account yet, you can phone us or come on our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up obtaining a service that you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers out there today, we respond to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated plans
that we offer feature 24/7 customer and tech support, which means that whatever the problem you have, you are able to contact us and we will assist you straight away. Our guaranteed response time for every e-mail or trouble ticket that you open via your Hepsia website hosting Control Panel is 1 hour; usually the reply time rarely exceeds 20 min. Furthermore, we provide telephone support with several local numbers worldwide as well as a live chat, so that you will be able to contact us and receive more info about our solutions even if you don't have an account yet. We can assist you with any question or an issue you have - payment methods, plan specs, email configuration, hosting account settings, etc. If you use our services, you will not ever have an issue where you need to wait for a day or two to get a problem resolved like you will need to do with many other companies.
24/7 Customer Support in VPS Servers
When using our VPS servers
, you won't need to wait for more than one hour in order to receive support for any kind of difficulty that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets which you open via your billing Control Panel or emails that you send to our tech support team. We have local telephone numbers in a number of countries around the world as well as a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or problem is, there's always somebody to help you promptly. In the event that you need assistance with third-party software, that you cannot deploy or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to get prompt support in general, let alone if you run an entire server, that's why each and every dedicated server
that we supply includes 24/7 support with one-hour reply time guarantee regardless of the matter. The service is 100 % free for any kind of difficulties with your server or the software that was installed from our admins during the setup, so you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail, and the actual answer time for both rarely exceeds thirty minutes as we have admins available 24x7. In case you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may employ our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server plan through your billing Control Panel.