There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. It’s the least complicated form of communication for a variety of reasons. If no help desk support staff member is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always be received. Moreover, you can copy ‘n’ paste extensive pieces of info without the need to worry about printing mistakes, and in case a certain problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the comments added by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which suggests that if you have to supply info or to follow directions, you’ll have to use no less than two separate admin interfaces and this number could increase in case you desire to manage several domain names. Furthermore, many hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with many other web hosting providers, the support ticket system that we’re using with our Linux cloud hosting is part of the Hepsia Control Panel, which comes with all accounts. You will not need to memorize different user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you’ve got a query or run into a complication, you can touch base with our tech support staff members straight away. Our ticketing system offers a smart search functionality. This suggests that even if you’ve posted a myriad of tickets through the years, you’ll be able to find the one that you need with ease. In addition, you can read knowledge base tips for tackling commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more convenient to manage everything from a single location, which is the reason why we’ve incorporated a support ticket system into the in-house developed Hepsia Control Panel, which comes with every single semi-dedicated server package. This will permit you to manage the correspondence with our customer care staff along with your files, so you will not need to memorize additional sign-on credentials for a different system. You will be able to open a new ticket or to check the status of an old one with less than several clicks whilst you are browsing the files hosted in your account. Moreover, you can go through older tickets using an intelligent search function or check applicable knowledge base articles with solutions to commonly encountered predicaments. The inbuilt ticketing system is strictly monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be someone to help you out.