A live chat is one of the several ways of communication supplied by some hosting companies as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand something compared to a phone call with an agent. In addition, if the problem that you experience requires some time to be examined and resolved, you can do something else in the meantime rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service completely free as long as you have world wide web accessibility even when your web hosting provider is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for all of our Linux cloud hosting, we now have live chat support that is online twenty-four seven, even on holidays. You'll be able to contact us no matter if you already own an account or not, considering that we can help you with almost anything, ranging from giving you basic information regarding our solutions if you are not a client yet and you are thinking about ordering one of the plans, to assisting you with setting up an e-mail account in an email client. Some issues are more technical and time-consuming, and you will have to take advantage of the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is available every day, even on weekends and holidays. It is one of the best ways to find out more details about our Linux semi-dedicated plans in case you don't have an account yet or to have a problem resolved in case you are a client and our support agents will help you live no matter what time of the day you join the chat. If you are unsure which plan is more appropriate for your web sites, if you need a piece of advice whether you need a particular upgrade and how to order it or when you experience difficulties setting up an e-mail account on your computer, you are able to get in touch with us and we'll supply you with the needed info quickly. Our live chat is accessible even after our phone lines are off for the day, which means that if you have an account with us, you can rest assured that you'll always find instant help with any kind of question or problem that pops up.