If you ever experience a problem with your website and are unable to tackle it yourself, ask the respective web hosting provider’s client service team to help you get the website back online. A swift solution would be the best-case scenario, but a lot of companies answer within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be swiftly fixed, your website may not function satisfactorily or may not be accessible at all for an extended stretch of time, so you may lose potential clients as it is very unlikely that anybody would be willing to revisit a website that’s out of order. With this in mind, you have to make sure not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a timely fashion. If a script update doesn’t go as planned or if you delete something by accident, for instance, the website must be restored promptly in order to prevent long unavailability.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our Linux cloud hosting and you’ve got an inquiry or encounter a certain complication, you can contact us 24-7 by posting a trouble ticket or by writing an e-mail and we will make certain that you obtain an answer in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst in case there is something that you have to do on your end, we will give you all the required details – what settings to check, what workable solutions to try, etc. Usually, you will receive a reply within only half an hour, so waiting for hours and hours or even for more than a day to obtain support is something unthinkable. Our 1-hour reply time guarantee applies to any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our speedy support service. You’ll receive a reply to any ticket opened through the hosting Control Panel or email sent to our client and tech support team in less than one hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes substantially less time to examine and fix a problem. We will provide you with more info if the solution involves something that should be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and because of the fact that our support team will be at your service day and night, you will get swift assistance for practically any billing, general or technical issue irrespective of the hour at which you contact us.