In the event that you've ever had a cloud hosting account before or you have dealt with any other kind of online service, you probably know from personal experience that for many things it is better to speak with a live person over the phone instead of exchange support tickets or email messages. If you'd like to know more about a specific service before you buy it or if something small-scale has to be made, for instance, it is really easier and quicker to do it live. If you can talk with representatives over the phone, it's also very likely that you're working with an actual web hosting provider, not a reseller. The type of support that you will get by phone may differ between different companies - from common issues to expert technical support. Generally most providers will offer you pre-sales assistance and 1st level phone support, while more complex tech matters are resolved via email and / or tickets.
Phone Support in Cloud Hosting
Because we have live phone support 14 hours daily, you can get in touch with us and speak with one of our customer support representatives to learn more about all of the Linux cloud hosting that we offer and ensure that our servers match the system requirements for your sites prior to you buying anything. For your convenience, we now have phone numbers on as many as 3 different continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already an existing customer, you will be able to call about general and billing issues, and about some tech issues. In case the situation is strictly technical or it requires longer time to handle, you will have to go through our ticketing system, which will allow both you and our tech support crew to keep track of the info supplied by both sides.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours a day. In case you hesitate which plan will be appropriate for your websites, you'd like to find out more about a plan's specifications or you'd like to have any other type of info about our services, you'll be able to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. In case you already have an account, you'll be able to get in touch with us about general and sales issues, although we are often able to assist with a variety of tech issues as well. For strictly tech problems you'll need to employ our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the better option if your issue can take additional time to be solved or it needs to be escalated to our system administrators.