Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 60 min. In case your support ticket or e–mail requires additional assistance from a server admin, we will timely forward it and leave a note to let you know that your issue is being examined. If you take advantage of the Optional Admin Services package, all of the tasks included there will be performed at a time that is suitable for you.
A Top–Class Support Service
Our help desk support team will be online for you 24–7–365 if you need assistance with the Online Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. Furthermore if you require help tackling the day–to–day administration tasks on your dedicated hosting server, you can have a glimpse at the Optional Admin Services package, that includes data backup hard disk space, weekly Operating System updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
Our Online Control Panel is preinstalled for every dedicated web hosting plan. Among its functionalities is a very convenient integrated knowledgebase that will walk you step by step on how to use it. The majority of instructional articles also video versions which show all the tasks that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Online Control Panel section.