Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Warranty

  • Each ticket you send to our technical help staff will be responded to within approximately 60 minutes. All normal queries are going to be addressed right away. Nevertheless, if the service request you have sent us needs the help of an experienced administrator, we are going to forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Tech Assist Service

  • We offer you around the clock client assistance through a super–fast ticket application included in your Control Panel. You can contact us all the time about any of the applications that come pre–configured on your virtual server, which include the desired Operating System, the server administration panel and our in–house designed Online Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Online Control Panel that is offered absolutely free with your VPS includes an integrated knowledge base. One can find a bunch of exhaustive how to posts and a selection of step by step video courses that display all the necessary website management tasks. You can easy–access them by pressing the Help or Video keys in the top right corner of each Control Panel section.